In the unfortunate event that your package shows as delivered but is missing, we ask that you report the loss to us within two weeks of placing your order. We recommend checking with household members, neighbors, and your building manager, if applicable, to see if the package was received elsewhere. Additionally, we request that you contact your local post office with your tracking number as they can provide valuable insights into the delivery status.
If your package remains unaccounted for after these steps, please ensure that your shipping address is accurate, and we will make arrangements for a replacement shipment. Once again, you'll receive tracking information to monitor the delivery progress closely.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.